The manufacturer’s warranty is limited to replacement of defective material only, rather than installation of the same.
Faulty installation shall be corrected by the installing contractor. The warranty required herein is the sole remedy against the manufacturer and there are no other implied warranties.
In any event, the manufacturer shall not be liable for incidentals or consequential damages.
GUIDELINES
- Make sure to download the applicable warranty form, either standard 15 years or the brand new 20 year.
- Ensure all information is completed on the applicable, downloadable form located above.
- Ensure the documentation is SIGNED by the person responsible for the warranty (in some cases this is the owner, in other cases this may be a contractor, sub-contractor or installer)
- Ensure the customer invoice is attached when submitting. This copy must include pricing and is strictly confidential, only kept on our records in case of a warranty claim. This way we are able to cover the total amount paid for the material.
- If you have any questions regarding warranties, please email warranty@longboardproducts.com
